SURF COAST
MIND BODY HEALTH
Evidence-Based Mental Health Care Across the Lifespan
Find Your Well
IMMEDIATE AVAILABILITY ACROSS ALL SERVICES
OUR PRACTICE PHILOSOPHY
"It's all in the mind." - George Harrison
There is no one-size-fits-all approach to finding a well state. Our philosophy at Surf Coast Mind Body Health centres around supporting clients in the pursuit of what their own ideal for wellness looks like. We aim to provide this support and scaffolding, while tailoring the therapeutic engagement to the needs and goals of each individual.
At Surf Coast Mind Body Health we understand this process will look different for each client. Our clinicians aim to provide an empathetic and informed approach that works to understand each client’s own unique experience. We aim to create a safe and supportive environment where clients can work towards improved coping, management of emotional distress, problem solving and meaningful change. Our focus is on the improved mental health and overall wellbeing of our clients, whatever that may look like to you. Our space is a collective of psychology and allied services clinicians working toward the creation of a wellness setting where clients can access individual and group services to support their wellness ideals. ​
CLINIC INFORMATION
SCMBH IS A PRIVATELY BILLING CLINIC
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Surf Coast Mind Body Health is Privately Billing - Meaning all clients can expect to pay an OUT OF POCKET GAP for all consultations, pending referral type.
Medicare subsidises consult fees with a Valid GP Mental Health Treatment Plan. Full payment of the consult fee is expected on the day, with the Medicare rebate returned in 24-48hrs (processed by SCMBH).
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Concessions are applied at the Clinician Discretion. Clients should prepare to pay the full fee notified upon booking, prior to discussing any concessions with your clinician directly.
NEW CLIENT REFERRALS
If engagement is via GP Mental Health Care Plan - Your GP will typically forward your plan to our clinic directly or you can send directly to our clinic.
Our Client Care Coordinator will triage all new referrals before proceeding to make contact.
Please allow 5 business days from receipt of your referral for contact.
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If you would like to make a general enquiry around engagement, and have not yet received a referral or are through a different referral stream - please use the GET IN TOUCH form below or contact our client care coordinator.
SCMBH CLINIC WIDE SESSION FEE POLICY
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Reminder emails are sent 5 days prior to your appointment and reminder text messages are sent 48 HOURS prior to the scheduled consultation.
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SCMBH considers any cancellation made after CLOSE OF BUSINESS on the day of reminder text a Late Cancellation (LC).
Any cancellation made on the DAY OF of consult or Non Attendance is considered a NO SHOW (DNA).
Fees for each instance (LC/DNA) may vary. Cancellation Fees are applied applied at Clinician Discretion.
IF YOU CANNOT REACH US VIA PHONE
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Our phone lines are CLOSED each day between 1pm - 2pm and are not always active during peak hours of operation. We kindly request if you cannot reach us via our phone line, please utilise email or the text messaging service.
The SCMBH Admin Team are often more readily available via EMAIL or TEXT as opposed to via phone. Our team cannot always answer calls, with in clinic operations prioritised over calls.
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All clients have a direct line of communication to their clinician through the text messaging service - simply reply directly to any appt reminder text or text correspondence received from SCMBH and your clinician and/or our team can respond.
CONTACT US
Tel. 03 9068 3228 Fax. 03 4216 6888
Administration Hours - Monday to Friday 09:00 - 17:00
​Please Note. PHONES CLOSED 1PM - 2PM DAILY | ADMIN HOURS MAY VARY.
Our Phone line may not always be ACTIVE within the listed Admin hours.
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Clinician Hours Vary
In Case of Emergency​
If you or someone else is in immediate danger or requires urgent medical assistance - call 000 immediately or attend your nearest Emergency Department.
Please note that Surf Coast Mind Body Health is not a crisis service. If you require immediate support between appointments or outside of our business hours, we encourage you to contact one of the services below.
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Barwon Health Mental Health Access Team (24 hours) provides a Mental Health Triage Service for people experiencing an acute mental health crisis or requiring urgent assessment.
Phone: 1300 094 187
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Lifeline Australia (24 hours) provides confidential crisis support and suicide prevention.
Phone: 13 11 14
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Suicide Call Back Service (24 hours) offers free professional counselling for people experiencing suicidal thoughts, supporting someone at risk, or bereaved by suicide.
Phone: 1300 659 467
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13YARN (24 hours) is a national crisis support service for Aboriginal and Torres Strait Islander peoples.
Phone: 13 92 76
​Beyond Blue is also a wonderful resource - with online support and a plethora of mental health information, online support and wellbeing resources. Website: https://www.beyondblue.org.au
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If your mental health is worsening but it is not an emergency, we encourage you to contact your GP or treating healthcare provider to discuss accessing support and linking in with SCMBH.
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If you are an existing client and feel you would benefit from being seen sooner than your next scheduled appointment, please contact our clinic during business hours. We will always do our best to accommodate an earlier appointment where possible or discuss alternative support options with you.